Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles with Factory Remote Start

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                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Thule Force XT Large Roof Mounted Cargo Box

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                  $749.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 Reg Cab 2021-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  F-150 Reg Cab 2021-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: ML3Z1513086AA

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                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Chrome 4-Piece Set In Channel Side Window Deflectors for Crew Cab

                  Chrome 4-Piece Set In Channel Side Window Deflectors for Crew Cab

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                  $169.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

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                  $295.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Supercab Low Profile Side Window Air Deflectors by Lund

                  Supercab Low Profile Side Window Air Deflectors by Lund

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                  $109.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  SKU: VLL3Z99286A40A

                  $389.00

                  Shipping: Ships by May 5
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                  ARB TRED PRO RECOVERY BOARDS

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                  SKU: M1830RB

                  $275.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  ARB Jack

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                  Shipping: Ships by May 5
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