Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Expedition EL 2009-2017 Cargo Area Liner

                  Expedition EL 2009-2017 Cargo Area Liner

                  SKU: 7L1Z6111600BA

                  $130.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition 2021-2024 Black 4pc Carpet Floor Mat Set

                  Expedition 2021-2024 Black 4pc Carpet Floor Mat Set

                  SKU: JL1Z7813300DD

                  $140.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition 2025, Cargo Area Protector

                  Expedition 2025, Cargo Area Protector

                  SKU: SL1Z7811600AA

                  $150.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Pet Kennel

                  Pet Kennel

                  SKU: VM1PZ19H376A

                  $179.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition EL 2025, Cargo Area Protector

                  Expedition EL 2025, Cargo Area Protector

                  SKU: SL1Z7811600BA

                  $150.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Expedition 2019-2020 Black Carpeted Floor Mats, 4-Piece Set

                  Expedition 2019-2020 Black Carpeted Floor Mats, 4-Piece Set

                  SKU: JL1Z7813300FA

                  $125.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPM1Z99000C38A

                  $159.00

                  Shipping: Ships by May 6
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