Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Interior/
                  3. Floor Mats

                  Floor Mats

                  Products for:

                  Products for:

                  Number of Genuine Ford Accessory commodities (2)

                  Number of 4Knines commodities (1)

                  commodities in range $101 - $200 (1)

                  commodities in range $201 - $500 (2)

                  3 results
                  Escape 2020-2026 4pc Floor Liners

                  Escape 2020-2026 4pc Floor Liners

                  SKU: LJ6Z7813300AB

                  $205.00

                  Shipping: Ships by Sep 12
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Cargo Floor Mat for Pets

                  4Knines Cargo Floor Mat for Pets

                  SKU: VMJ6Z7813046A

                  $189.00

                  Shipping: Ships by Sep 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2026 4pc Floor Liner Tray

                  Escape 2020-2026 4pc Floor Liner Tray

                  SKU: LJ6Z7813300BB

                  $205.00

                  Shipping: Ships by Sep 12
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 3 of 3 results