Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Air Design® Satin Black Tailgate Spoiler

                  Maverick 2022-2025 Air Design® Satin Black Tailgate Spoiler

                  SKU: VNZ6Z9944210B

                  $219.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Front Or Rear Flat Pair Splash Guards 2-Piece Set, w/Ford Oval Logo

                  Front Or Rear Flat Pair Splash Guards 2-Piece Set, w/Ford Oval Logo

                  SKU: FL3Z16A550C

                  $35.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Locking Fuel Plug

                  Locking Fuel Plug

                  SKU: 8U5Z9C268B

                  $30.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Lumen 4/7 Pin Trailer Hitch Wiring Harness

                  Bronco 2021-2023 Lumen 4/7 Pin Trailer Hitch Wiring Harness

                  SKU: VP2DZ15A416A

                  $279.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Matte Black Grille Lettering

                  Bronco Sport 2021-2025 TufSkinz Matte Black Grille Lettering

                  SKU: VN1PZ9942528AE

                  $49.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  SKU: M1PZ19D520B

                  $315.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule X-Large Rack Mounted Cargo Box

                  Thule X-Large Rack Mounted Cargo Box

                  SKU: VM1PZ7855100H

                  $799.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  SKU: VML3Z99425A34A

                  $339.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  SKU: F6ZZ16A550BA

                  $35.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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