Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Exterior/
                  3. Covers, Deflectors, and Protectors

                  Covers, Deflectors, and Protectors

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                  Products for:

                  Number of Gray commodities (2)

                  Number of Husky Liners commodities (2)

                  Number of Ford Performance commodities (1)

                  Number of Genuine Ford Accessory commodities (1)

                  commodities in range $0 - $50 (1)

                  commodities in range $51 - $100 (2)

                  commodities in range $101 - $200 (1)

                  4 results
                  Ford Performance Fender Cover

                  Ford Performance Fender Cover

                  SKU: M1822A7

                  $30.00

                  Shipping: Ships by Sep 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  SKU: VKT4Z16C900A

                  $89.00

                  Shipping: Ships by Sep 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  Edge 2019-2024 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  SKU: VK2GZ18246A

                  $109.00

                  Shipping: Ships by Sep 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Rear Bumper Protector

                  Edge 2019-2024 Rear Bumper Protector

                  SKU: KT4Z17B807A

                  $100.00

                  Shipping: Ships by Sep 19
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 4 of 4 results