Ford Video Streaming Information

You will find information on how to use Ford Video Streaming in the Frequently Asked Questions (FAQs) below.

Frequently Asked Questions

What is Ford Video Streaming? 

Video Streaming offers you seamless access to popular news and entertainment platforms right on your in-dash screen.

When can Video Streaming be used? 

Video streaming can be used in your Mustang Mach-E or your F-150 Lightning Lariat or Platinum while in Park.

Where do I find Video Streaming services?

  1. Tap on the App Drawer icon on your SYNC screen.
  2. Press the Entertainment tab. Video Streaming options will appear.

What do I need to make Video Streaming work?

Video Streaming is currently available for Mustang Mach-E and F-150 Lightning Lariat or Platinum customers with the latest Ford Power-Up software update. For information on how to download software updates, visit our Ford Power-Up software updates page.

Once you have the latest software version, you will need an active Ford Streaming data plan or a reliable password-protected (locked) Wi-Fi connection. Video data is included in your Ford Streaming data plan at no additional cost.

If you still need to activate your Ford Streaming plan, visit the Connected Services page to enroll.

How do I sign up for Ford Streaming?

Visit the Connected Services page to enroll.

What are the benefits of connecting with Ford Streaming?

Leverage Ford Streaming for the most seamless Video Streaming experience, without having to worry about finding a local connection or having your streaming experience interrupted by a weak Wi-Fi connection.

If you still need to activate your Ford Streaming plan, visit the Connected Services page to enroll.

What if I already have a Ford Streaming plan?  Can I use it to stream video? 

Yes, you can.

How do I connect to Wi-Fi?

When you select one of our Video Streaming partner icons, if connectivity is not established, you will see a pop-up message that can assist.

  1. Press Connect to Wi-Fi in the pop-up message.
    QR Code with Connect to Wi-Fi button in SYNC 4A
  2. Tap Manage Wi-Fi Networks.
    Manage Wi-Fi Networks drop-down button on Settings screen of SYNC 4A
  3. Press the View Available Networks dropdown.
    View Available Networks drop-down button on Settings screen of SYNC 4A
  4. Select a strong, secure, password-protected Wi-Fi network to stream. You will want to choose networks that show the strongest signal available and a lock icon, indicating that it is password protected.
    .Echo-AE network selected

Why do I not see a Wi-Fi Network that is nearby? 

Video Streaming requires a strong, password-protected network. In your Wi-Fi menu, you will want to choose networks that show the strongest signal available and a lock icon, indicating that it is password protected.

  1. Press Connect to Wi-Fi in the pop-up message.
    QR Code with Connect to Wi-Fi button in SYNC 4A
  2. Tap Manage Wi-Fi Networks.
    Manage Wi-Fi Networks drop-down button on Settings screen of SYNC 4A
  3. Press the View Available Networks dropdown.
    .View Available Networks drop-down button on Settings screen of SYNC 4A
  4. Select an available, secured network (one with a lock).
    Secured Network "Echo-AE" selected

Note: If you do not see the strong, secure Wi-Fi network you are looking for, try turning Wi-Fi off and on again to refresh the list of local networks available.

What does the lock icon mean next to the Wi-Fi network I have chosen?

The lock represents a password-protected network. These are the best networks to use to support Video Streaming.

Password Protected Wi-Fi signal

Why am I being told to connect to the internet when I am already connected to Wi-Fi and Video Streaming is not working?

Please ensure that you have chosen a network with a strong signal and a lock next to it, indicating that it is password protected.

Wi-Fi strength indicator and secure internet lock

Signal strength is indicated by the number of dark blue bands; more bands mean a stronger signal.

If Video Streaming still does not work with a strong connection, please contact support at 1-866-861-0420 for assistance.

Can I use my Ford AT&T Unlimited Plan for Video Streaming?  

The Ford AT&T Unlimited Plan only supports rear seat entertainment screens and personal devices. 

Interested in activating a Ford Streaming plan? Please visit the Connected Services page to enroll.

Can I use my personal login for any of the Video Streaming networks?

Some of our partners allow you to log in to your personal account to access personalized content. Where the login option is available, you will see the Sign In or Log In prompt on the screen.

Sign In or Log In button of YouTube screen in SYNC 4A

Why did I receive a message about Video Streaming but have not seen the software update come through?

This is because of one of the following reasons:

  •  update available icon​There is an update available. This icon will only appear if Automatic Updates are turned off.
  • update has been completed icon​An update has been completed and is ready for your review.

A full list of Ford Power-Up software update icons can be found here. To learn more about Ford Power-Up software updates, view the Ford Power-Up Software Update support page.

Who can I call if I need additional assistance?

  • For Video Streaming questions and concerns, contact support at 1-866-861-0420.
  • For Ford Power-Up software update questions, contact the Customer Relationship Center by calling 1-800-392-3673 or by selecting LIVE CHAT, and someone will be happy to walk you through the process. You can also contact a Ford Dealer