What should I do if there is an issue with my SYNC screen?

If you are experiencing a blank SYNC®^* screen or other SYNC screen issues, you can often resolve them by updating your software, performing a key cycle, or executing a SYNC reset.

Note: If you think your SYNC issue is related to a recent SYNC update, refer to the How do I troubleshoot SYNC software update issues? article.

Step 1: Verify your SYNC software is current.

1. Go to the SYNC and Navigation Updates page and enter your VIN.
2. Select Check for updates to confirm your SYNC software status.

Step 2: Perform a vehicle key cycle.

1. Turn the vehicle off. Ensure the engine is not running, and the vehicle is not in accessory mode.
2. Open the driver’s door, lock the door, and then close the driver’s door.
3. Wait two minutes and ensure the radio display turns off completely.
4. Restart the vehicle.

Step 3: Perform a SYNC soft reset.

Note: The actual location and appearance of the buttons can vary by vehicle year and model. Refer to the Owner's Manual for information specific to your vehicle.

• If your vehicle has a physical Power button on the entertainment center, press and hold both the Power button, located in the center of the Volume knob, and the Seek-Right button for 10 seconds.
• If your vehicle does not have a physical Power button on the entertainment center, press and hold both the Volume Down and Seek-Right buttons on the steering wheel column for 10 seconds.

If your troubleshooting is unsuccessful, contact your preferred Ford Dealer to have your vehicle inspected. 

^*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.