2019—2020 Ford Fusion® Energi Plug-in Hybrid — Battery and Power Loss Recall
Recall Reference Number: 23S33
Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a safety recall for certain 2019–2020 Ford Fusion Energi Plug-in Hybrid models. The Battery Energy Control Module (BECM) may become damaged due to excess voltage and current flow. This may result in a loss of motive power which increases the risk of a crash, or a vehicle fire in the trunk area, which increases the risk of injury.
You can find out if your vehicle is included in this recall by entering your Vehicle Identification Number (VIN) here.
The repair remedy for this issue is replacement of the high voltage battery and BECM. You can book your appointment to have this repair completed in the FordPass® App, online, or by calling an authorized Ford/Lincoln dealership. If you previously had an interim repair completed, this repair will restore plug-in charging functionality.
As always, thank you for being a Ford Owner.
Frequently Asked Questions
What is the issue tied to this recall?
Certain vehicles may not start or will display a “Stop Safely Now” message while driving, followed by a loss of power within a few seconds. There is also a risk of a vehicle fire breaking out in the trunk area while driving. A loss of power or a vehicle fire while driving can increase the risk of a crash or injury.
What is the cause of the issue?
The current interrupt device (CID) can create excess voltage and current flow, damaging the Battery Energy Control Module (BECM).
What should customers do in the meantime?
Customers should not charge their vehicles until the repair is completed. Lowering the battery’s state of charge will reduce the risk of power loss and fire around the battery control module in the trunk.
Why weren’t customers instructed to park outside?
We don’t have any evidence that shows unattended vehicles are at risk.
Can customers still drive their vehicles?
Ford is not instructing customers to stop driving their vehicles. Until the repair is completed, lowering the battery’s state of charge will reduce the risk of power loss and fire around the vehicle’s battery energy control module, which is located in the trunk.
Is Ford aware of any accidents or injuries resulting from this condition?
As of May 2024, Ford is not aware of any accidents or injuries resulting from this condition.
Is Ford aware of any fires related to this condition?
Yes. As of May 2024, seven fires have occurred in total. Two occurred while customers were driving the vehicle and five occurred while being serviced at the dealership.
Are there any warranty issues related to this concern?
As of early May, Ford has received 270 warranty claims resulting in a loss of vehicle power due to this concern.
When will dealers be notified about the safety recall and the recommended fix?
Dealers were notified on June 27, 2023.
Will there be a charge to customers?
No.
What is the Ford reference number for this recall?
The reference number is 23S33.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.