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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Vehicles
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Transit Connect Wagon
SmartOptional feature includes complimentary 1-year subscription for remote features excluding Wi-Fi hotspot starting at vehicle sale date. Subscription subject to compatible 4G network availability. Evolving technology/cellular networks may affect future functionality. Certain restrictions, 3rd-party terms, or message/data rates may apply. FordPass app compatible with select smartphone platforms. Wi-Fi hotspot includes complimentary wireless data trial beginning at AT&T activation and expiring at the end of 3 months or when 3GB of data is used, whichever comes first, but can’t extend beyond complimentary subscription period for remote features. To activate, go to www.att.com/ford.
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