Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Looks Meet Comfort
Style and Comfort for the Road
10-Speed SelectShift® Automatic Transmission
Independent Front and Rear Suspension
Tow, Haul and Do It All
Hill Descent Control™
Control Trac® 4WD System
Intelligent 4WD With Terrain Management System™
Dual-Headrest Rear Seat Entertainment Touchscreen System
USBs and Wireless Charging
B&O® Unleashed Sound System by Bang & Olufsen®, 22-Speakers With Subwoofer
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