Why isn't my SYNC®* 3 voice command working?

Previously, when you selected voice command from the steering wheel, SYNC 3 would say "Please say a command". To improve efficiency, this response was removed. 

To use voice commands:

  1. Press Voice Command on the steering wheel.

    SYNC voice command icon
  2. Say a command.  

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.