How do I contact a Guide using the FordPass®* App?

Get one-on-one help from a friendly Guide. Our team of FordPass Guides are available Monday through Thursday 9 a.m. - 11 p.m. EST and Friday through Sunday 8 a.m. - 10 p.m. EST via phone or chat. 

To Contact a Guide:

  1. Log in to the FordPass App.
  2. Navigate to the Account menu.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Chat 
    • Call 

Note: Self-help content is available as well to help answer your FordPass questions when Guides are not available. You can select CHANGE for a full list view of app topics or search using the How can we help you? field. 

Additional Information

What if I am unable to contact a Guide?


*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

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