How do I contact a FordPass®* Guide?

You can chat or call a Guide using your FordPass App or by calling the support line. FordPass Guides are available: Monday – Saturday 9 a.m. - 9 p.m. EST (closed on Sunday).

Using the FordPass App:

  1. Log in to the FordPass App.
  2. Navigate to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Chat 
    • Call 

Calling the Support Line:

If you cannot access the FordPass App, call 1-800-336-0486 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?
Where can I get an Owner's Manual?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

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