How do I contact a FordPass^®* Guide?

You can chat or call a Guide using your FordPass App or by calling the support line. FordPass Guides are available: Monday – Saturday 9 a.m. - 9 p.m. EST (closed on Sunday).

Using the FordPass App:

1. Log in to the FordPass App.
2. Navigate to the Account screen.
3. Select Help.
4. Tap on one of the following buttons:
   • Chat 
   • Call 

Calling the Support Line:

If you cannot access the FordPass App, call 1-800-336-0486 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

• FordPass Connect
• FordPass Remote Features
• Manage my FordPass Account
• Troubleshooting

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?
Where can I get an Owner's Manual?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.