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Ford Connectivity Package Terms and Conditions

Legal Language Text : English (U.S.)

The Connectivity Package Terms (“Terms”) along with any other terms and conditions presented at time of purchase, including the Payment Terms and Conditions (the “Contract Documents”), govern your use and purchase of the Connectivity Package (as defined below) for the vehicle specified (also referred to herein as “Connected Service”) between you and Ford Motor Company (“Ford”, “we”, “us”), located at One American Road, Dearborn, Michigan 48126. The Lincoln Motor Company (“Lincoln”, “we”, “us”) is a brand of Ford.

1. Connected Service Requirements

Your Connectivity Package may include the following features for your Ford or Lincoln vehicle, as applicable, depending on your vehicle’s configurations:

Cellular Connectivity
Connected Navigation (for vehicles with SYNC 4/ 4A) / Google Maps (for vehicles with Digital Experience)
Audio and Video Streaming
Entertainment
Unlimited Wi-Fi Hotspot (4G or 5G, depending on model year and make of your Ford or Lincoln vehicle)

In order to use the Connectivity Package features, you may be required to create or log in to an account and accept third-party terms and conditions on your in-vehicle screen in order to download apps and use the features of such apps. Additional information regarding the Connectivity Package features can be found in your vehicle owner’s manual.

2. Data Plan

Your Connected Service comes with an unlimited data plan, subject to the following exceptions:

Ford may temporarily slow your data speeds (i) if such data usage reaches or exceeds 50GB within a 30-day period; or (ii) due to network limitations;
If more than 50% of your data usage is in a roaming country during a consecutive 60-day period, Ford may cancel or limit your data plan.
You agree not to use the Connected Service in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance. Ford may take any and all reasonable actions necessary to prevent use of the Connected Service for abusive or illegal purposes.

3. Product Term, Autorenewal Terms and Billing Initiation

One-Time Purchase (7-year period). If you purchased your Connectivity Package as a one-time purchase (and not as a monthly or annual plan), your Connected Service functionality will be available on your vehicle for a period of 7 years from your vehicle’s New Vehicle Warranty Start Date, after which it will automatically expire.

New Eligible Ford or Lincoln Vehicle Trials. If you purchase or lease a new eligible Ford or Lincoln vehicle, you have a complimentary trial of Connectivity Package (“Trial Period”). There is only one included Connectivity Package Trial Period per eligible VIN. The Trial Period starts on your vehicle’s New Vehicle Warranty Start Date, and the duration of your Trial Period can be found on the Ford or Lincoln app. You must activate the trial via your Ford or Lincoln account, or in the Ford or Lincoln app. Failure to promptly activate your trial will result in loss of trial time. For example, if your vehicle is equipped with a one-year Trial Period and you activate your trial 2 months after your vehicle’s Warranty Start Date, you will only be able to utilize the Connected Service for the subsequent 10 months, at which time your Trial Period will expire.

Ford Blue Advantage Certified Pre-Owned Vehicle Trials. If you purchase an eligible Ford Blue Advantage certified pre-owned vehicle, you have a complimentary trial of Connectivity Package that is either (a) any remaining existing Trial Period in place on your vehicle; or (b) 90 days beginning from your vehicle purchase date, whichever is greater. You must activate the trial via your Ford or Lincoln account or in the Ford or Lincoln app. Failure to promptly activate your Connectivity Package trial will result in loss of trial time.

Lincoln Certified Pre-Owned Vehicle Trials. If you purchase an eligible Lincoln Certified Pre-Owned vehicle, you have a complimentary trial of Connectivity Package that is either (a) any remaining existing Trial Period in place on your vehicle; or (b) 180 days beginning from your vehicle purchase date, whichever is greater. You must activate the trial via your Ford or Lincoln account or in the Ford or Lincoln app. Failure to promptly activate your Connectivity Package trial will result in loss of trial time.

Paid Plans. If you purchase a Connected Service plan after the expiration of your trial, your Connected Service term begins on the day on which you purchase your Connected Service plan and continues until the expiration date indicated on your order confirmation and in the Ford or Lincoln app (the “Subscription Period”). Connected Service plans are vehicle-specific and non-transferable.

If you purchased an automatically renewing Connected Service plan, it will automatically renew unless you cancel prior to your next billing cycle. If your Connected Service does not automatically renew, it will end on the last day of your Subscription Period and you will be required to purchase a new Connected Service plan if you would like to continue receiving your Connected Service.

For automatically renewing Connected Service plans, you will be charged the plan amount (plus any applicable taxes) on the frequency indicated during your signup (e.g. an annual or monthly basis), unless you cancel. Payment will be taken from the default payment method you have selected in your Ford or Lincoln Account. You are solely responsible for making sure that the payment information in your Ford or Lincoln Account is up to date.

Connected Service plans are vehicle-specific and non-transferable.

4. Cancellation / Termination

If you purchased your Connected Service as a one-time purchase, your subscription cannot be cancelled and is not refundable.

If you purchased a Connected Service plan, you may cancel it through your Ford or Lincoln Account within 14 days of activation of your Connected Service plan (and receipt of your initial order confirmation) for a full refund, but your ability to use the Connected Service will end immediately. Ford will provide a maximum of (1) full refund per Connected Service per customer. Connected Service plans are not refundable after 14 days of activation and will remain active until the end of the Subscription Period. This Connected Service is vehicle-specific, and each vehicle added to your Ford or Lincoln Account must have its own Connected Service plan.

If you purchased an automatically renewing Connected Service plan, we recommend you cancel your Connected Service if you sell or otherwise transfer your vehicle.

You can manage or cancel your Connected Service by logging into your Ford or Lincoln account or through your Ford or Lincoln app.

We may terminate the Connected Service, or suspend temporarily part or all of your access to the Connected Service at any time (acting reasonably) by written notice (including by e-mail to your current registered email address) for reasons including (but not limited to) the following:

your authorized payment method in your Ford or Lincoln Account is expired or we are otherwise unable to process payment for your Connected Service;
you commit a serious or persistent breach of the Contract Documents;
circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Connected Service, Ford or Lincoln app (as applicable), or associated systems from being abused, manipulated or otherwise undermined by you or your device; or
where Ford decides to no longer offer any Connected Services.

5. Amendments to the Connected Service and these Terms

Ford may change, update, improve, correct, modify, suspend, limit, discontinue or eliminate all or part of your Connected Service and/or all or any portion of these Terms from time to time and at its discretion. Where required by law or at our discretion, Ford will provide notice of such amendment to you using email and/or your mailing address, or any other contact information we have for you at our discretion. Where required by law, this notice will be provided at least thirty (30) days before the amendment comes into effect and will set out, where required by law, the new clause, or the modified clause, and the date on which the amendment will come into effect. You may refuse the amendment and rescind or cancel your Connected Service plan without cost, penalty or cancellation by sending us notice to that effect no later than thirty (30) days after the amendment comes into force using the information in the notice. To the fullest extent permitted by law, your continued subscription to your Connected Service plan after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the Terms, as revised.

6. No Warranties

Ford make no representations or warranties regarding the functionality of your Connected Service, including that your Connected Service will be free from errors, inaccuracies, delays, defects and/or omissions. Ford make no representations or warranties that your Connected Service will be available uninterrupted and in a fully operating condition at all times. Your Connected Service is provided on an “as-is” and “as available” basis and you use it solely at your own risk.

Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of your Connected Service’s features.

To the fullest extent permitted by applicable law, Ford disclaim any representations or warranties related to your Connected Service, whether express, implied, statutory or otherwise.

7. Limitation of Liability, Indemnity and Release

By purchasing and using your Connected Service, you understand and agree that Ford and its affiliates, subsidiaries, officers, directors, employees, shareholders, representatives, agents, dealers, dealer associations, licensors, partners, suppliers and advertising and promotions agencies (collectively, the “Releasees”) are not liable for any loss or damage which arises from use of your Connected Service or breach of the Contract Documents, including any loss of use of the Connected Service in the event that it is unavailable or modified in any way.

By using your Connected Service, you agree that you will defend, indemnify, release and hold harmless the Releasees from and against any liabilities, claims, damages and expenses (including reasonable legal fees and costs) arising out of any use of your Connected Service by or through you, your breach or alleged breach of the Contract Documents, or your violation or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with our defense of such claim.

YOU UNDERSTAND AND AGREE THAT YOUR PURCHASE AND USE OF THE CONNECTED SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND NONE OF FORD AND OUR AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES, AGENTS AND SUPPLIERS ARE RESPONSIBLE FOR ANY DAMAGES THAT RESULT FROM YOUR PURCHASE AND USE OF THE CONNECTED SERVICE, INCLUDING WITHOUT LIMITATION, ANY FAILURE TO COMPLETE TRANSACTIONS IN ACCORDANCE WITH YOUR INSTRUCTIONS.

8. Privacy

Ford collects and uses personal information to administer and process the purchase of your Connected Service. The Ford Privacy Policy applies to personal information that Ford may collect from you in connection with your use of the Connected Service through your Ford or Lincoln Account or app. Please review our Corporate Privacy Policy at ford.com/help/privacy/ for more information about our privacy practices and your Connected Service, including procedures for resolving concerns.

9. Applicable Law; Place of Contract and Venue

These Terms are governed by, and construed in accordance with, the laws of the State of Michigan (except in relation to any conflict of law provisions thereof). Unless local law mandates otherwise, Ford and you agree that all lawsuits arising from or relating to these Terms shall be brought in the federal and state courts located in Wayne County, Michigan. You consent to the jurisdiction of Wayne County courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.

10. Contact Us

You can view and manage your Connected Services details, including terms and conditions, cancellation and refund policies, 24/7 by logging in to your Ford or Lincoln account. If you have any questions or concerns, contact us:

Telephone:

800-392-3673 (U.S.)
800-232-5952 (TDD for the hearing impaired)
Available M–F 8:00 am – 11:00 pm EST
Available Sat. 8:00 am – 8:00 pm EST

Mail:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Network Practices

Ford strives to provide a high-quality internet experience for all customers. Because the internet consists of multiple interconnected networks and all internet end points (e.g., websites and other content providers) are not directly managed by Ford, Ford must rely on its Mobile Network Operator to provide the capability of uploading data to or downloading data from internet end points that are connected to those networks.

In addition, like the other networks that make up the internet, Ford’s Mobile Network Operator is a shared network, which means that the transmission links and other network resources used to provide broadband services are shared among the Mobile Network Operator’s subscribers. Temporary congestion may occur when a large number of customers in a concentrated area access the network at the same time or when some customers consume a very large amount of network capacity during busy periods, such as at stadium events, during peak usage times, or during planned network maintenance.

The links between Ford’s Mobile Network Operator and other networks used to exchange such traffic may become congested at times. Ford does not guarantee that it will establish or expand the connections between Ford’s Mobile Network Operator and other networks, or that subscribers will be able to upload data to or download data from internet end points connected to other networks at any particular speed.

To that end, network security and protocols are the responsibility of Ford’s Mobile Network Operator.

Buffer Tuning
With the growth in smartphone and tablet usage, and the growing prevalence of video downloads, Ford’s Mobile Network Operator has deployed a reasonable network management video optimization technique in the mobile data network. That technique delivers recorded video to the user’s device in a “just in time” fashion (“Buffer Tuning”). Buffer Tuning only applies to internet browser traffic for recorded video downloads, regardless of the source and does not affect real-time streaming video. With Buffer Tuning, a sufficient amount of video is delivered to the device so that the user can start viewing the video, and the remainder of the video is delivered just in time to the device as needed for uninterrupted viewing. This optimizes the user’s data plan consumption. Additionally, this frees up network resources for all users. Buffer Tuning does not alter video content and should not directly introduce any adverse impact to the viewing experience.

Ford offers a Connected experience that allows the customer internet access through its Mobile Network Operator. Since this is a shared network, the Mobile Network Operator offers many broadband internet access service options, which may affect the Ford Connected capability speed. The term speed is commonly used as a shorthand way to describe the capacity at which a particular broadband internet access service can transmit data. This capacity is typically measured in the number of kilobits, megabits, or gigabits that can be transmitted in one second (Kbps, Mbps, or Gbps). Some applications, like a short email without attachments or basic web browsing, do not require high service capability speeds to function optimally. Other activities, like transferring large data files, can be performed faster with higher-speed services. Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time high-bandwidth uses, such as streaming 4K video or video conferencing.

Because service performance varies on an end-to-end basis, Ford’s Mobile Network Operator’s service capability speeds are limited to, and measured between, your location and a point on the network, which constitutes only one segment of the end-to-end transmission path connecting your location to internet websites or content providers. End-to-end performance of your service depends on a variety of factors, including: the number of subscribers simultaneously using the network; customer location; destination and traffic on the internet; interference with high frequency spectrum on your device; the capacity or performance of your devices or modem; the server with which you are communicating; internal network management factors (including overhead, which refers to the various control and signaling data required to achieve the reliable transmission of internet access data); and the networks you and others are using when communicating.

These services may rely on class of service, scheduler weighting, or other related network management practices to ensure that services sharing network resources are able to meet their relevant service requirements (“Class of Service Management”). Use of services with Class of Service Management may affect the availability of network resources for the other broadband internet access services that share network resources and thus may impact service performance. For example, your service may be interrupted, delayed, or otherwise limited in the event of a disaster or emergency or during periods of congestion to accommodate the needs of national security and emergency.

In addition, although Ford’s Mobile Network Operator accommodates all users and user types based on a variety of factors, including average and anticipated peak usage of the network, many factors cannot be anticipated or are outside of Mobile Network Operator’s control. These factors can impact the availability of network resources for broadband internet access services at any particular time. Consequently, Ford does not guarantee the performance of your service on an end-to-end basis.

Service performance may be affected by your proximity to a cell site, the capacity of the cell site, the technology at the cell site, the number of other users connected to the same cell site and the services they are using, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, your mobile data plan, the capabilities of your device, applicable network management practices as discussed on this page, and the applications you use. In areas not served by Ford’s Mobile Network Operator networks, customers may be able to access data via “roaming” on another carrier’s network as Ford and its Mobile Network Operator have agreements with other wireless carriers. This off-network (or off-net) partner coverage roaming service and service quality is not guaranteed. Ford may reduce roaming data speeds or suspend service entirely at any time without notice.

Because many different factors can affect the performance of your broadband internet access service, Ford does not guarantee specific performance levels (such as of speed or latency) for broadband internet access services. The performance you can expect to receive from the broadband internet access we offer is described below.

Speed
In some instances, Ford’s Mobile Network Operator broadband internet access services limit access to certain network technologies or impose a maximum speed limit, subject to the factors described above that can affect the services performance and the network management practices discussed above.

Ford provides access to all available network technologies and provides customers with the highest speed available from the network at a particular location and at a given point of time based on the capabilities of the customer’s device, subject to the factors and network management practices discussed above.

In no case does Ford guarantee particular minimum speeds for its broadband internet access services. Speeds available are affected by many different factors that can impact wireless network performance as discussed above. Based on data compiled by Ford’s Mobile Network Operator through crowdsourced speed tests, Ford expects customers will typically experience the following speeds, subject to location, device, and other factors as discussed above. (The range reported is based on the 25th to the 75th percentile, which means that the 25th percentile lower bound is the value below which 25% of the test readings were, and the 75th percentile upper bound is the value below which 75% of the test readings were).

Technology	Download Range (in Mbps)	Upload Range (in Mbps)
4G LTE	12–78	1–12
5G	53–304	3–22

Latency
Latency, also known as delay, is the amount of time from when a data packet is sent by a user over the network to when a response back to the user is received. For broadband internet access services, latency is usually expressed as the round-trip time in milliseconds (ms) that it takes for a data packet to travel between two end points on the internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application’s performance. Other applications, such as real-time video conferencing, require lower latency levels to function properly. End-to-end latency reflects the cumulative effect of the individual latencies that occur along the end-to-end network path.

Although latencies can vary due to several factors, including some beyond the control of Ford’s Mobile Network Operator, broadband internet access service customers can typically expect the following round-trip latencies when accessing the internet:

Based on data compiled by Ford’s Mobile Network Operator through crowdsourced performance tests that measure latency to the closest geographical server to the customer, Ford expects customers will typically experience the following latency, subject to location, device, and other factors as discussed above (the range reported is based on the 25th to the 75th percentile, which means that the 25th percentile lower bound is the value below which 25% of the test readings were, and the 75th percentile upper bound is the value below which 75% of the test readings were):

Technology	Latency Range in milliseconds
4G LTE	29-52
5G	26-45

Acceptable Use Policies

1. Acceptable Use Policy

Ford is at all times committed to complying with the laws and regulations governing use of the internet email transmission and text messaging and preserving for its customers the ability to use Ford’s service and the internet without interference or harassment from other users. The Acceptable Use Policy (“AUP”) is designed to help achieve these goals.

By using IP Service(s), as defined below, Customer(s) agrees to comply with this Acceptable Use Policy and to remain responsible for its users. Ford reserves the right to change or modify the terms of the AUP at any time. Customer’s use of the IP Service(s) after changes to the AUP are posted shall constitute acceptance of any changed or additional terms.

2. Scope of the AUP

The AUP applies to the Ford services that provide (or include) access to the internet or are provided over the internet or wireless data networks (collectively “IP Services”).

3. Prohibited Activities

General Prohibitions:

Ford prohibits use of the IP Services in any way that is unlawful, harmful to or interferes with use of the network or systems, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes spam/email/Usenet abuse, a security risk, or a violation of privacy.

Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription web services, chat areas, bulletin boards, web pages, Usenet, applications, or other services that are accessed via a link from the Ford-branded website or from a website that contains Ford-branded content is a violation of this AUP.

Unlawful Activities:

IP Services shall not be used in connection with any criminal, civil, or administrative violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation, or administrative rule.

Violation of Intellectual Property Rights:

IP Service(s) shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise reproduce, transmit, retransmit, distribute, or store any content/material or to engage in any activity that infringes, misappropriates, or otherwise violates the intellectual property rights or privacy or publicity rights of Ford or any individual, group, or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights, or other intellectual property right now known or later recognized by statute, judicial, decision or regulation.

Threatening Material or Content:

IP Services shall not be used to host, post, transmit, or retransmit any content or material (or to create a domain name or operate from a domain name) that harasses or threatens the health or safety of others.

Inappropriate Interaction with Minors:

Ford complies with all applicable laws pertaining to the protection of minors, including, when appropriate, reporting cases of child exploitation to the National Center for Missing and Exploited Children.

Child Pornography:

IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise produce, transmit, distribute, or store child pornography. Ford will report any discovered violation of this prohibition to the National Center for Missing and Exploited Children.

Spam/Email/Usenet Abuse:

Violation of the CAN-SPAM Act of 2003, or any other applicable law regulating email services, constitutes a violation of this AUP.

Spam/email or Usenet abuse is prohibited using IP Services. Examples of Spam/email or Usenet abuse include but are not limited to the following activities:

Sending multiple unsolicited electronic mail messages or “mail-bombing” to one or more recipient;
Sending unsolicited commercial email or unsolicited electronic messages directed primarily at the advertising or promotion of products or services;
Sending unsolicited electronic messages with petitions for signatures or requests for charitable donations, or sending any chain mail related materials;
Sending bulk electronic messages without identifying, within the message, a reasonable means of opting out from receiving additional messages from the sender;
Sending electronic messages, files, or other transmissions that exceed contract for capacity or that create the potential for disruption of the network by virtue of quantity, size, or otherwise;
Using another site’s mail server to relay mail without the express permission of that site;
Using another computer, without authorization, to send multiple email messages or to retransmit email messages for the purpose of misleading recipients as to the origin or to conduct any of the activities prohibited by this AUP;
Using IP addresses that the Customer does not have a right to use;
Collecting the responses from unsolicited electronic messages;
Maintaining a site that is advertised via unsolicited electronic messages, regardless of the origin of the unsolicited electronic messages;
Sending messages that are harassing or malicious or otherwise could reasonably be predicted to interfere with another party’s quiet enjoyment of the IP Services or the internet (e.g., through language, frequency, size, or otherwise);
Using distribution lists containing addresses that include those who have opted out;
Sending electronic messages that do not accurately identify the sender, the sender’s return address, the email address of origin, or other information contained in the subject line or header;
Falsifying packet header, sender, or user information whether in whole or in part to mask the identity of the sender, originator, or point of origin;
Using redirect links in unsolicited commercial email to advertise a website or service;
Posting a message to more than ten (10) online forums or newsgroups that could reasonably be expected to generate complaints;
Intercepting, redirecting, or otherwise interfering or attempting to interfere with email intended for third parties;
Knowingly deleting any author attributions, legal notices, or proprietary designations or labels in a file that the user mails or sends;
Using, distributing, advertising, transmitting, or otherwise making available any software program, product, or service that is designed to violate this AUP or the AUP of any other internet service provider, including but not limited to the facilitation of the means to spam.

4. Security Violations

Customers are responsible for ensuring and maintaining security of their systems and the machines that connect to and use IP Service(s), including implementation of necessary patches and operating system updates.

IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of Ford’s (or another party’s) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. Examples of system or network security violations include but are not limited to:

Unauthorized monitoring, scanning, or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of email addresses;
Hacking, attacking, gaining access to, breaching, circumventing, or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software, or data without express authorization of the owner of the system or network;
Impersonating others or secretly or deceptively obtaining personal information of third parties (phishing, etc.);
Using any program, file, script, command, or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the internet or any other means of communication;
Distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, password guessing programs, packet sniffers, or network probing tools (except in the case of authorized legitimate network security operations);
Knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits, or any other similar software or programs that may damage the operation of another’s computer, network system, or other property, or be used to engage in modem or system hijacking;
Engaging in the transmission of pirated software;
Using manual or automated means to avoid any use limitations placed on the IP Services;
Providing guidance, information, or assistance with respect to causing damage or security breach to the network or systems of Ford’s Mobile Network Operator or to the network of any other IP Service provider;
Failure to take reasonable security precautions to help prevent violation(s) of this AUP.

5. Customer Responsibilities

Customers remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed, or transmitted using the IP Services. Ford has no responsibility for any material created on the Mobile Network Operator’s network or accessible using IP Services, including content provided on third-party websites linked to the network. Such third-party website links are provided as internet navigation tools for informational purposes only and do not constitute in any way an endorsement by Ford of the content(s) of such sites.

Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and to help prevent similar future violations.

6. AUP Enforcement and Notice

Customer’s failure to observe the guidelines set forth in this AUP may result in Ford taking actions anywhere from a warning to a suspension or termination of Customer’s IP Services.

Ford reserves the right to act immediately and without notice to suspend or terminate affected IP Services in response to a court order or government notice that certain conduct must be stopped, or when Ford reasonably determines that the Customer’s use of the affected IP Services may: (1) expose Ford to sanctions, prosecution, civil action, or any other liability; (2) cause harm to or interfere with the integrity or normal operations of network or networks with which Ford’s Mobile Network Operator is interconnected; (3) interfere with another Ford Customer’s use of IP Services or the Internet; (4) violate any applicable law, rule, or regulation; or (5) otherwise present an imminent risk of harm to Ford or Ford’s Customers.

7. Copyright Infringement & Digital Millennium Copyright Act

Ford respects the intellectual property rights of others. The Digital Millennium Copyright Act of 1998 (the “DMCA” found at 17 U.S.C. § 512) provides that owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may report alleged infringements to service providers like Ford. In accordance with the DMCA and other applicable laws, Ford maintains a policy that provides for the termination of IP Services, under appropriate circumstances, if Customers are found to be a repeat infringer and/or if Customers’ IP Services are used repeatedly for infringement (the “Repeat Infringer Policy”). Ford may terminate IP Services at any time with or without notice to Customers.

Ford has no obligation to investigate possible copyright infringements with respect to materials transmitted by Customer or any other users of the IP Services. However, Ford will process valid notifications of claimed infringement under the DMCA, and continued receipt of infringement notifications for Customer’s account will be used as a factor in determining whether Customer is a repeat infringer. In addition, Ford may voluntarily participate, on terms acceptable to Ford, in copyright alert and graduated response programs.

8. Incident Reporting

Any complaints regarding violation of this AUP by Ford Customer (or its user) should contact Ford (see below, in the section “How to Contact Us”). Where possible, include details that would assist Ford in investigating and resolving such complaint (e.g., expanded headers, IP address(s), a copy of the offending transmission, and any log files).

9. How to Contact Us

If you have a concern, complaint, or question for Ford, please contact us at:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone:

800-392-3673 (U.S.)
800-232-5952 (TDD for the hearing impaired)
Available M–F 8:00 am – 11:00 pm EST
Available Sat. 8:00 am – 8:00 pm EST