What happens if I lose my device and FordPass®* is active?

Your lost mobile phone and email can allow access to your FordPass account(s), which can be used to bypass your vehicle's security. Use the steps below to regain security.

  1. Secure your email used to register with FordPass to prevent others from accessing it.
    • Submit a FordPass password reset request to send a security email confirmation to the registered email.
    • Consider changing the password on your email account.

      Important: This may trigger a sign-out on other devices and applications. This helps to ensure no unauthorized person has access to your email.

  2. Perform a FordPass Connect Reset to remove user authorizations. 
  3. Obtain a new or temporary device that is compatible with FordPass.
  4. Download FordPass from the App Store®** (iOS®) or Google Play™†† (Android™).
  5. Open FordPass and initiate a password reset.
  6. Enter your new credentials on the FordPass login screen after resetting your password.
  7. Check your vehicle list once FordPass loads.
  8. Proceed to activate your vehicle again for command-and-control access.

    Important: Only grant vehicle activation permission to accounts you know and trust. 

If you cannot complete any of the FordPass steps above, contact a Guide for additional support.  

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**App Store is a service mark of Apple Inc.

iOS is a service mark of Apple Inc.

††Google Play is a trademark of Google LLC.

Android is a trademark of Google LLC.