Support>FordPass>Manage my FordPass Account>What do I do if I am unable to add a VIN to the FordPass App?

 What do I do if I am unable to add my VIN to the FordPass®* App?

The FordPass App is compatible with:

  • Ford vehicles
  • 2020 Model Year Plug-In Hybrid Electric (PHEV)

If you are unable to add your VIN, try the troubleshooting steps below:

Tip 1: Check the VIN.
Ensure you entered the correct VIN:

  • Enter all 17 characters of the VIN.
  • VINs do not include the letters I, O, and Q to avoid confusion with the numbers 1 (one) and 0 (zero).
     

Tip 2: Scan the VIN.
You have the option to automatically add the VIN by scanning the VIN barcode on your door label.

If you are still experiencing issues, contact a FordPass Guide for assistance:

  • Login to the FordPass App.
  • Tap Help at the bottom of the screen.
  • Select your preferred contact method.
     

Tip 3: Lincoln Vehicles
If you have a Lincoln Vehicle, download the Lincoln Way™** App.
App Store    

Tip 4: Electric Vehicles
If you have an electric vehicle, download the MyFord® Mobile App.
App Store     

Go to FordPass Troubleshooting Main Page

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

***MyFord Mobile includes a complimentary subscription that activates with vehicle sale date, requires compatible 3G cellular network connectivity, and is subject to 3G network availability. Evolving technology/cellular networks may affect future functionality. Message and data rates may apply. Refer to www.myfordmobile.com for further details.

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