Why am I unable to add my Vehicle Identification Number (VIN) to FordPass®*?

If you experience issues when attempting to add your VIN to FordPass, use the troubleshooting steps below. 

Check the VIN: 

  1. Check the VIN you entered. 
  2. Ensure you entered the correct VIN.

Note: VINs do not include the letters I, O, and Q to avoid confusion with the numbers one and zero.

Try the Scan VIN option:

  1. Select the camera icon on the Add Vehicle screen.
  2. You will have the option to automatically add the VIN by scanning the VIN barcode on your door label.

If you are still experiencing issues, contact a FordPass Guide for assistance.

Additional Information

How do I add a vehicle to FordPass? 
How can I confirm if my vehicle is compatible to add to FordPass?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.