How do I modify or cancel a Vehicle Service Reservation for my Ford?
Modifying or canceling a vehicle service reservation can be done using the FordPass®* App as well as the Ford Support website. Select your preferred method below for the correct steps.
Vehicle Service Reservation Modification or Cancelation Options
Modifying a Reservation using the FordPass App
- Log in to the FordPass App.
- Select the Service screen.
- Tap Manage Reservation.
- Select View Details.
Note: This option only appears if you have an existing reservation. - Tap Edit Reservation.
- Select to edit your preferences for the following options:
- Date, Time, and Location
- Reservation Type
- Services Requested
- Communication Preferences
Note: You can select to add an additional phone number here.
- Tap Save Changes.
Note: Your reservation number will not change.
Canceling a Reservation using the FordPass App
- Log in to the FordPass App.
- Select the Service screen.
- Tap Manage Reservation.
- Select View Details.
Note: This option only appears if you have an existing reservation. - Tap Cancel Reservation.
- Select Cancel on the Cancel Reservation confirmation screen.
A confirmation will display advising of the reservation cancelation. From this page, you can check other upcoming reservations or proceed back to the Service tab.
Modifying a Reservation using the Ford Support Site
- Log in to ford.com/support using your FordPass App credentials.
- Click Support and Service.
- Tap View Details of the reservation you want to reschedule.
- Select Edit Reservation from the Reservation page.
- Modify your reservation, including information related to:
- Date
- Time
- Location
- Reservation Type
- Services Requested
- Communication Preferences
- Click Save Changes.
Note: Your reservation number will not change.
Canceling a Reservation using the Ford Support Site
- Log in to ford.com/support using your FordPass App credentials.
- Click Support and Service.
- Tap View Details of the reservation that needs to be rescheduled.
- Select Cancel Reservation from the Reservation page.
- Tap Cancel Reservation again to confirm cancelation.
A confirmation will display advising of the reservation cancelation. From this page, you can check other upcoming reservations or proceed back to Ford.com.
Additional Information
How do I use the Vehicle Service Reservation feature?
What is the Vehicle Service Reservation feature?
*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.