FordPass™ Rewards Frequently Asked Questions

FordPass Rewards is an exciting program that allows members to earn and redeem valuable Points on vehicle service and maintenance or new vehicle purchases.

Joining FordPass Rewards is easy. When customers download the FordPass^® App or register on owner.ford.com, they automatically become members of FordPass Rewards. Get started by downloading the FordPass App for iPhone or Android. A FordGuide and the dealership can also assist with enrollment.

Yes. When customers accept terms and conditions for FordPass^® (either through the app or online), they are automatically enrolled in FordPass Rewards. If FordPass members joined prior to March 2019, they will need to accept the new terms and conditions and will then be enrolled in FordPass Rewards.

No, customers cannot sign up for FordPass Rewards without an email address.

No. Members can still enjoy all the benefits of FordPass Rewards without owning a Ford vehicle. Points are associated with a member account, not a vehicle.

No. FordPass Rewards accounts are based on the individual account owner.

No. Members can earn FordPass Rewards at their participating dealership and view their account online at FordPassRewards.com. However, they do a need a Ford Owner or Lincoln Owner account to participate. The FordPass App is necessary to complete FordPass Connect™ modem activation for modem-equipped vehicles to earn Points with your vehicle purchase.

No. Accounts may not be combined, and a member may only redeem from one account on a single repair order or transaction.

No. Accounts may not be combined, and any earning and redemption is separate.

FordPass Rewards and Lincoln Access Rewards are designed to align with the member's vehicle. A customer may be a member of both programs, but as separate programs, Points cannot be transferred between accounts. In addition, a member may only redeem from one account on a single repair order or transaction.

Yes, a member has the same earning and redemption opportunities at participating Quick Lanes as they do in dealership service lanes.

*The same earning, redeeming, and membership details applies to Lincoln Owner accounts and Lincoln Access Rewards members. Lincoln and Mercury vehicles fall under the Lincoln Access Rewards Program and these owners should create a Lincoln Owner account to participate in earning and redeeming rewards.

Members can see FordPass Rewards Points balances when logged in to their Owner account or in the FordPass App under the Account tab. The dealer can also look up the balance.

FordPass Rewards is available to everyone. Customers can join when they purchase a new vehicle or later in their ownership.

FordPass Rewards Points can be earned through the purchase of Ford, Motorcraft(R) or OmnicraftTM parts, and any associated labor from participating Ford dealerships and by members participating in activities and offers from Ford, through the FordPass App or website. Point-earning opportunities include:

• Points with new vehicle purchase for completing the following:
  • Purchasing or leasing a new retail Ford vehicle from a participating dealer
  • Activating and maintaining FordPass Connect modem*
  • Joining FordPass Rewards within 60 days of purchase
• Points with Ford Blue Advantage vehicle purchase for joining within 60 days of purchase**
• Having your vehicle serviced (retail repair orders only) at a participating dealer (restrictions apply.)
• Regional, limited-time offers as available
• Utilizing the FordPass Rewards Visa card

*Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details.

**Buyers of Ford Blue Advantage vehicles will receive 22,000 Points (Gold Certified) or 11,000 Points (Blue Certified) after enrollment within 60 days of vehicle sale. Modem not required. Visit a participating dealer for details.

Members can earn 10 FordPass Rewards Points per $1 spent on eligible purchases of parts and service at any participating dealership.

Members will earn Points when they purchase a Ford, Motorcraft^® or Omnicraft™ part and any associated labor from a participating Ford dealer. Members will earn 10 Points per $1 spent. Non-Ford parts or services will not earn Points.

Earning is limited to repair orders with a Ford, Motorcraft or Omnicraft part.

International earning and redemption is not available at this time; Points are only earned and redeemed in the United States.

Typically, accessories purchased at time of vehicle sale are bundled into the vehicle purchase and are therefore not eligible for additional Points earning. If the accessory is purchased on a separate repair order and otherwise qualifies, members will earn Points.

Inquiring members will be able to search for participating dealers online or through the FordPass App.

Joining FordPass Rewards is easy. When customers download the FordPass App or register on owner.ford.com, they automatically become members of FordPass Rewards. Get started by downloading the FordPass App for iPhone or Android. A FordGuide and the dealership can also assist with enrollment.

Points will be deposited into a member’s account within ten (10) days of the qualifying service transaction and 30 days of the sales transaction. Certain activities may require additional time to validate qualifying transactions.

Yes. FordPass Rewards Points can be redeemed at any participating dealer.

Members can go to FordPass Rewards Points Assist to enter eligible vehicle service or purchase information. If there are still issues, members can contact the FordPass Rewards Center at 833-385-0516.

Members can go to FordPass Rewards Points Assist to enter eligible vehicle service or purchase information. If there are still issues, members can contact the FordPass Rewards Center at 833-385-0516.

There is no cap on Point earning or redemption.

FordPass Rewards Points can be redeemed for any qualifying transaction at any participating dealership. A member may also redeem Points toward the purchase of a new vehicle at a participating dealership.

No. At this time, FordPass Rewards Points cannot be gifted to another FordPass Rewards member.

FordPass Rewards Point balances expire and are forfeited when a member has not earned Points, redeemed Points or fulfilled a reward earned through FordPass Rewards for 730 consecutive calendar days. App usage does not qualify as activity needed to keep Points from expiring.

Not at this time. FordParts.com doesn't currently integrate with the FordPass ecosystem.

1. FordPass Rewards provides 42,000 Points with the purchase or lease of a new vehicle and the activation of FordPass Connect (75,000 Points for diesel). To receive this offer on a new vehicle, a customer must:Purchase or lease a new retail Ford vehicle from a participating dealer
2. Activate and maintain FordPass Connect modem*
3. Join FordPass Rewards within 60 days of purchase

Customers who purchase or lease a new Ford battery electric vehicle will receive 250 kWh of complimentary charging for use at Electrify America fast-charging stations and 22,000 Points if they join within 60 days of vehicle purchase and activate the BlueOval™ Charge Network access.** Customers who purchase a Ford Blue Advantage vehicle will earn 22,000 Points for a Gold Certified vehicle and 11,000 Points for a Blue Certified vehicle if they join within 60 days of vehicle purchase.+ Used vehicles not certified under Ford Blue Advantage do not qualify.

*Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details.

**Modem must be activated within 60 days of purchase through the FordPass App and remain active for at least 6 months after activation. BlueOval™ Charge Network access must be activated (to receive 250 kWh of complimentary charging). Complimentary charging expires 2 years from Warranty start date. Offer excludes idle fees associated with charging. See dealer for important details.

+Buyers of Ford Blue Advantage vehicles will receive 22,000 Points (Gold Certified) or 11,000 Points (Blue Certified) after enrollment within 60 days of vehicle sale. Modem not required. Visit a participating dealer for details.

No, a smartphone or tablet is required for modem activation.

Yes, in this case, the customer does not need to connect a modem, but they must enroll in FordPass Rewards and purchase or lease a new vehicle to earn the 42,000 Points.

Members who purchase or lease a new Ford battery electric vehicle receive 250 kWh of complimentary charging through FordPass™ Rewards for use at Electrify America fast-charging stations. Plus, battery electric vehicle buyers earn 22,000 Points to use toward maintenance or accessories.* Points earned through service visits at a participating dealership follow the same rules as gas-powered vehicles.

*Modem must be activated within 60 days of purchase through the FordPass App and remain active for at least 6 months after activation. BlueOval™ Charge Network access must be activated. Complimentary charging expires 2 years from Warranty start date. Offer excludes idle fees associated with charging. See dealer for important details.

2020 Model Year and beyond Plug-In Hybrid Electric (PHEV) vehicles are supported by the FordPass App. Owners of these vehicles need to download the FordPass App to enroll in FordPass Rewards and activate their modem to earn FordPass Rewards Points with their purchase.*

C-MAX Energi, FusionEnergi, and Focus Electric are not supported by the FordPass App, but are compatible with the MyFord Mobile app. Owners are encouraged to download and use MyFord Mobile to enjoy benefits of connectivity. These customers are still eligible to earn FordPass Rewards Points with their new vehicle purchase/lease by enrolling online or via FordPass App download.**

*FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Buyers of non-modem equipped vehicles will also receive Points after enrollment. FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes WiFi hotspot.

** MyFord Mobile (optional on select vehicles), the MyFord Mobile App., and FordPass Connect Service are required for remote features (See FordPass Terms for details.). Service includes a trial for remote features, excluding Wi-Fi hotspot, that starts with original vehicle sale date (after which, fees may apply). Connected service and features depend on compatible AT&T 3G network availability. Evolving technology/cellular networks/vehicle capability may limit future functionality and prevent operation of connected features. Length of trial varies depending on vehicle model year.

• 7,500-mile service: Oil & filter change, tire rotation and multi point inspection
  • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points
• 15,000-mile service: Oil & filter change, tire rotation and multi point inspection
  • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points
• 22,500-mile service: Oil & filter change, cabin air filter, tire rotation and multi point inspection
  • Members Redeem: 20,000 Points; Diesel: 35,000 Points

No, all new vehicle retail sales/leases are eligible with a sale date on or after the national launch of FordPass Rewards.

Yes. Members may use their Points for Ford service, accessories, or anything else that can be redeemed for in FordPass Rewards. This could include a discount towards the purchase of their next vehicle.

See the instructions.

If a member deactivates the modem on their vehicle prior to the required 180-day period the FordPass Rewards Points earned (42,000 Points for gas and 75,000 Points for diesel) will be removed from the member account. If the member has redeemed part or all of the earned rewards, FordPass Rewards will deduct the remaining Points from the member account.

It can take up to 30 days for the Points to appear in the member’s FordPass Rewards account. Contributing factors include: the vehicle sale report date from the dealership, the modem activation date and the date the customer joined FordPass Rewards.

FordPass Rewards is available to anyone who wants to sign up and earn 10 FordPass Rewards Points per $1 spent on eligible service and maintenance. The FordPass Rewards Visa is a credit card that earns Points on every purchase — wherever you go. No matter how you earn the Points, you can redeem them on your Ford Dealership Purchases.

Joining FordPass Rewards is easy. When customers download the FordPass App or register on owner.com, they automatically become members of FordPass Rewards. Get started by downloading the FordPass App for iPhone or Android. A FordGuide and the dealership can also assist with enrollment.

Yes. When customers accept terms and conditions for FordPass (either through the app or online), they are automatically enrolled in FordPass Rewards. If FordPass members joined prior to March 2019, they will need to accept the new terms and conditions and will then be enrolled in FordPass Rewards.

You must first make sure you enroll in FordPass Rewards. Once you are a member, just click apply now at the top of this page to submit your application.

Simply enroll online at FordVisa.com or download the FordPass Rewards Visa app (available in the App Store® and on Google Play®). You can check your balance, monitor transactions, view statements, make monthly payments and more.

No, so enjoy having one less fee to think about every year.

The Special APR² Financing offer is available every time you use your FordPass Rewards Visa for Ford Dealership Purchases of $499 or more. Remember, purchases must be in a single transaction but can be multiple items. It’s automatic! There’s nothing extra you need to do.

When using your card on Ford Service purchases, your Points will actually stack: You’ll automatically earn 5% Back in Points on Ford Dealership Purchases plus 5% Back in Points with FordPass Rewards.

No, the FordPass Rewards Visa is completely separate. The FordPass Rewards Visa is a traditional credit card that can be used everywhere Visa is accepted. The Ford Service Credit Card is a private label card that can only be used at participating Ford dealerships.

We’re here to help. If you have questions about your account, contact us at 1-866-795-8053 to get the answers you need.