Why Is Schedule Remote Start Missing from the FordPass® App?

Before using the Remote Features of the FordPass App:

If the Schedule Remote Start option is missing from your FordPass App, follow the troubleshooting steps below.

Tip # 1: Log off and log back in to FordPass

  1. Log off FordPass. 
    • Account > Scroll down > Log out
  2. Log back in to FordPass. 
  3. Check to see if you are able to view the Schedule Remote Start option. 

Tip # 2: Turn off Connectivity Settings on your vehicle's SYNC® screen and turn them back on

  1. Turn off Connectivity Settings. 
    • Settings on your vehicle's SYNC screen > FordPass Connect > Connectivity Settings > Slide to Off.
  2. Perform a key cycle. 
    • Turn vehicle off > open driver's door and lock the door > close the driver's door > wait two minutes > restart vehicle.
  3. Turn Connectivity Settings back on. 
  4. Perform a key cycle. 
  5. Check to see if you are able to view the Schedule Remote Start option. 

Tip # 3: Remove the VIN and add it back

  1. Remove the VIN from the FordPass App. 
    • Home > Vehicle Details > Scroll down > Remove Vehicle.
  2. Add the VIN back. 
  3. Activate the vehicle.
    • Vehicle Details > Activate Vehicle > Start your vehicle > Press Allow on your vehicle's SYNC screen.

If you are unable to delete an existing scheduled start or need additional assistance, tap Help in the FordPass App to contact a FordPass Guide. They will help you remove the scheduled start.

Additional Topics

How can I locate my vehicle with the FordPass App?
I am having issues with the Remote Start feature. What do I do?
How do I remotely unlock or lock my vehicle using the FordPass App?

FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see FordPass Terms and Conditions for details). Connected services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected Services exclude Wi-Fi hotspot.

The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.