How do I reset my FordPass® Connect modem?

The Ford Connect reset will delete all authorized users. SYNC® system settings, phone book, call histories and paired devices information will be retained. To perform this in-vehicle modem reset:

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Select Settings from the bottom panel of your vehicle screen.
  4. Tap the General icon. 
  5. Scroll down and select Reset.
  6. Tap FordPass Connect Reset.
  7. Scroll down and select Reset All
  8. A message will appear confirming that all FordPass Connect settings will be erased and reset to the factory default.
  9. Tap Continue
  10. Once the FordPass Connect Reset is complete, return to the Home screen in the app to activate your vehicle. 

Additional Information

How do I master reset my vehicle?