What do I do if the BlueOval Charge Network is down and I need to charge my Ford? 

Contact FordPass™ Customer Service to check the network’s status by pressing the Call button in the Help section of the FordPass App*

If the network is confirmed to be down, follow the directions on the charge station to activate the charger.

Additional Topics

What do I do if my vehicle is plugged into a charge station and the charger will not activate?
What do I do if I’m at an Electrify America charge station and it’s not working with my vehicle?
What do I do if I’m not at an Electrify America or EFACEC charge station and it is not working with my vehicle?
What do I do if I'm at a charge station and the FordPass App is down?
What do I do if I’m at a DC fast charger and it is not working with my vehicle?


*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.