Ford Credit Other FAQs

  • What if I still need help?

    If you did not find what you needed here or have additional questions, please contact us.

  • What are some of the SCRA benefits available to customers serving in the military?

    The Servicemembers Civil Relief Act (SCRA) is a federal law that provides certain benefits and protection to qualified servicemembers. To find out about some of the benefits available to you under the SCRA, click here.

  • Does Ford Credit provide any assistance in the event of a natural disaster?

    If you have been affected by a natural disaster, please call us at 1-800-723-4016.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website,

If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.