This page is for individual Ford Credit Customers.
For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.
Ford Credit Other FAQs
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What if I still need help?
If you did not find what you needed here or have additional questions, please contact us.
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What are some of the SCRA benefits available to customers serving in the military?
The Servicemembers Civil Relief Act (SCRA) is a federal law that provides certain benefits and protection to qualified servicemembers. To find out about some of the benefits available to you under the SCRA, click here.
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Does Ford Credit provide any assistance in the event of a natural disaster?
If you have been affected by a natural disaster, please call us at 1-800-723-4016.
Phone
1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT
For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.
New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.