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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Our manufacturer-grade telematics hardware and software have been engineered in conjunction with the Ford vehicles your fleet uses every day. This means that they work together seamlessly to deliver solutions that are easy to implement and can have an immediate and positive impact on your operational effectiveness. Our products are continually evolving too, so that you’ll always benefit from the latest telematics solutions, direct from Ford.
You will be able to monitor a wide range of vehicle data and information in real time, including but not limited to the examples below:
For more information about Ford Telematics and Ford Data Services, please visit commercialsolutions.ford.com or call 1-833-811-FORD (1-833-811-3673).
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