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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Vehicles
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2020 Transit
TECHNOLOGYAUTO HIGH-BEAM HEADLAMPS
AUTO HIGH-BEAM HEADLAMPS
FRONT, SIDE AND REVERSE SENSING SYSTEMS
FRONT, SIDE AND REVERSE SENSING SYSTEMS
*FordPass Connect (optional on select vehicles), the Ford Pass App and Complimentary Connected Services are required for remote features (see FordPass Terms for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected services excludes WiFi hotspot.
Help improve your business operations with Ford Telematics™ software that delivers manufacturer-grade information, insights and solutions right to your fingertips. Key Benefits might include:
For more information, please call 1-833-811-3673, email FCS1@ford.com, or visit commercialsolutions.ford.com
...lessGain seamless and secure access to your vehicle data through our open platform, the Transportation Mobility Cloud (TMC). Key features include:
...less
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