Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Trucks Roll-Up Tool Kit

$369.00

Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for SuperCab or CrewCab w/Underseat Storage Box

$205.00

Bronco 2021-2025 Aeroskin® Hood Protector, Smoke by Husky Liners®

$89.00

460 Big Black Water Pump Backing Plate

$39.00

VALVE COVER HOLD DOWN MINI-NUTS:BLACK CRINKLE FINISH

$22.00

Super Duty 12 Bolt HD Differential Cover

$220.00

Mustang 1964-1995 Universal Valve Cover Breather Cap Grommets

$11.00

Mustang 1979-2004 V8 HD Throw-out Bearing

$88.00

FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

$13.00

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color

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Ford Trucks Roll-Up Tool Kit

$369.00

Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for SuperCab or CrewCab w/Underseat Storage Box

$205.00

Bronco 2021-2025 Aeroskin® Hood Protector, Smoke by Husky Liners®

$89.00

460 Big Black Water Pump Backing Plate

$39.00

VALVE COVER HOLD DOWN MINI-NUTS:BLACK CRINKLE FINISH

$22.00

Super Duty 12 Bolt HD Differential Cover

$220.00

Mustang 1964-1995 Universal Valve Cover Breather Cap Grommets

$11.00

Mustang 1979-2004 V8 HD Throw-out Bearing

$88.00

FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

$13.00