Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Roadside Assistance Kit

$59.00

Escape 2020-2024 Gatorback Blue Ford Logo Splash Guards Front Pair

$249.00

Mustang 2018-2021 Air Design® Lightning Blue Side Quarter Panel Scoop

$269.00

Edge 2020-2024 Gatorback Blue Ford Logo Splash Guards Front Pair

$259.00

Bronco Sport 2021-2025 TufSkinz Atlas Blue Liftgate Lettering

$59.00

Bronco Sport 2024-2025 Coverking Neosupreme Front Seat Covers

$269.00

Explorer 2020-2025 Gatorback Blue Ford Logo Splash Guards Front Pair

$279.00

Mustang 2019-2021 Air Design® Velocity Blue Quarter Window Louvers

$269.00

Escape 2020-2024 Gatorback Blue Ford Logo Splash Guards Rear Pair

$249.00