Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2Dr 2021-2025 Floor Liner for Carpet Flooring

                  Bronco 2Dr 2021-2025 Floor Liner for Carpet Flooring

                  SKU: M2DZ5413300AA

                  $205.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 3pc All Weather Rubber Floor Mats

                  F-150 2010-2014 3pc All Weather Rubber Floor Mats

                  SKU: AL3Z1613300FA

                  $150.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  Mustang 2015-2023 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  SKU: HR3Z6313300AA

                  $205.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2018 Rear Bumper Protector

                  Edge 2015-2018 Rear Bumper Protector

                  SKU: FT4Z17B807A

                  $100.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Power Adjustable Manual Telescoping Trailer Tow Mirrors

                  F-150 2018-2020 Power Adjustable Manual Telescoping Trailer Tow Mirrors

                  SKU: JL3Z17696BA

                  $1,005.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Cargo Area Liner for Behind 3rd Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 3rd Row Seat

                  SKU: LB5Z7811600AB

                  $170.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2012-2016 2pc Front All Weather Rubber Floor Mats

                  Super Duty 2012-2016 2pc Front All Weather Rubber Floor Mats

                  SKU: DC3Z2513086A

                  $110.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Black Hood Deflector

                  Super Duty 2017-2022 Black Hood Deflector

                  SKU: HC3Z16C900C

                  $225.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  100 Series 4 Button Remote Start System

                  100 Series 4 Button Remote Start System

                  SKU: BC3Z19G364A

                  $375.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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