Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Gloss Black Rear Emblem

                  Bronco Gloss Black Rear Emblem

                  SKU: M1447BRB

                  $45.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2004 V8 HD Throw-out Bearing

                  Mustang 1979-2004 V8 HD Throw-out Bearing

                  SKU: M7548A

                  $88.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

                  FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

                  SKU: 302290

                  $13.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2014 Ford Performance Lug Nut Kit

                  Mustang 1979-2014 Ford Performance Lug Nut Kit

                  SKU: M1012A

                  $16.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  FUEL PUMP BLOCK OFF PLATE, BLACK CRINKLE FINISH WITH FORD OVAL

                  FUEL PUMP BLOCK OFF PLATE, BLACK CRINKLE FINISH WITH FORD OVAL

                  SKU: 302291

                  $15.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1986 Graphite Intake Gasket for STD Port 302/351W

                  Mustang 1964-1986 Graphite Intake Gasket for STD Port 302/351W

                  SKU: M9439G50

                  $17.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance License Plate Frame-Black Stainless Steel

                  Ford Performance License Plate Frame-Black Stainless Steel

                  SKU: M1828SS304BK

                  $40.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2004 8.8" Outer Axle Bearing and Seal Kit

                  Mustang 1986-2004 8.8" Outer Axle Bearing and Seal Kit

                  SKU: M1225B

                  $52.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  SKU: 302339

                  $21.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
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