Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Performance Rubber Trailer Hitch Receiver Cover

$20.00

Ford Truck/SUV Black and Chrome Wheel Center Cap Kit

$26.00

Ford Racing High Performance Oil Filter

$22.00

PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

$6.00

Mustang 1983-1993 Engine Oil Dipstick/Tube

$39.00

Mustang Cobra 1996-1998 Intake Plaque

$15.00

Mustang 2015-2024 Lug Nut Kit

$16.00

FORD RACING LOGO AIR BREATHER CAP: PUSH-IN TYPE CHROME

$21.00

Mustang 1996-2010 4.6L Manual Flywheel Bolts

$16.00