Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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AIR CLEANER KIT: BLACK CRINKLE FINISH, RED FORD RACING EMBLEM

$120.00

BLACK FINISH AIR CLEANER NUT: FORD LOGO

$19.00

Mustang 2015-2021 GT, I4 and V6 High-Flow K&N / Ford Performance Air Filter

$72.00

M-6766-A50/A50A Replacement Long PCV Hose

$55.00

Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

$99.00

Mustang 2005-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

$62.00

Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

$47.00

Bronco 2021+ Black Grille Lettering Overlay Kit

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F-150 2021-2023 Front Skid Plate Kit

$650.00