Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing Center Cap

                  Ford Racing Center Cap

                  SKU: M1096FR

                  $29.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  460 Big Black Water Pump Backing Plate

                  460 Big Black Water Pump Backing Plate

                  SKU: M8501460BP

                  $39.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  VALVE COVER HOLD DOWN MINI-NUTS:BLACK CRINKLE FINISH

                  VALVE COVER HOLD DOWN MINI-NUTS:BLACK CRINKLE FINISH

                  SKU: 302316

                  $22.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 12 Bolt HD Differential Cover

                  Super Duty 12 Bolt HD Differential Cover

                  SKU: M4033SD12

                  $220.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 Universal Valve Cover Breather Cap Grommets

                  Mustang 1964-1995 Universal Valve Cover Breather Cap Grommets

                  SKU: M6892F

                  $11.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING LOGO AIR BREATHER CAP: PUSH-IN TYPE CHROME

                  FORD RACING LOGO AIR BREATHER CAP: PUSH-IN TYPE CHROME

                  SKU: 302215

                  $21.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

                  FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

                  SKU: 302290

                  $13.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2014 Ford Performance Lug Nut Kit

                  Mustang 1979-2014 Ford Performance Lug Nut Kit

                  SKU: M1012A

                  $16.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD MUSTANG LOGO AIR BREATHER CAP:CHROME

                  FORD MUSTANG LOGO AIR BREATHER CAP:CHROME

                  SKU: 302220

                  $19.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
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