Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2015-2024 Pony Emblem Wheel Center Cap

$37.00

WIRE LOOM: FORD RACING LOGO, CHROME BASE/BLACK

$23.00

Mustang 2015-2017 5.0L 4V Ti-VCT Coyote Camshaft Drive Kit

$750.00

Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

$22.00

WIRE DIVIDERS: FORD LOGO: BLUE 4 TO 3 TO 2 WIRE

$23.00

Ford Performance by ARB Tire Pressure Gauge

$45.00

FORD RACING BLACK BREATHER - SHIELDED

$44.00

Mustang GT 2011-2014 One-Piece Driveshaft

$905.00

Rocker Channel Kit

$33.00