Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Eccentric Chrome Plated Fuel Pump

                  Eccentric Chrome Plated Fuel Pump

                  SKU: M6287B302

                  $165.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  302/351 Ford Performance Blocks Camshaft Bearings

                  302/351 Ford Performance Blocks Camshaft Bearings

                  SKU: M6261J351

                  $125.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
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                  Boss 302/351 Blocks Roller Cam Conversion Kit

                  Boss 302/351 Blocks Roller Cam Conversion Kit

                  SKU: M6253A50

                  $88.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2015-2017 Coyote/GT350 Primary Timing Chain Set

                  Mustang 2015-2017 Coyote/GT350 Primary Timing Chain Set

                  SKU: M6004GT350PC

                  $94.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Camshaft Thrust Plate

                  Camshaft Thrust Plate

                  SKU: M6269A351

                  $72.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  302-351W Camshaft Thrust Plate

                  302-351W Camshaft Thrust Plate

                  SKU: M6269A302

                  $66.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
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