Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2018-2020 Ford Performance 47 LB/HR Fuel Injector Set

$435.00

FORD RACING WIRE LOOM HOLDER; 4-WIRE

$23.00

Super Duty 2020-2021 7.3L Gas Ignition Coil and Wire Set

$350.00

Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Set

$110.00

Mustang 2005-2008 3V Cold Spark Plug

$150.00

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

$145.00

Mustang Performance 5.0L Coyote Cold Spark Plug Set

$88.00

Bronco 2022 RIGID® Mirror Mounted Off-Road Lights

$445.00

Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Sets

$110.00