Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Driveline

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Mustang 1996-2010 4.6L Manual Flywheel Bolts

$16.00

Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

$62.00

Pressure Plate Bolt and Dowel Kit

$21.00

Mustang 1986-2004 8.8" Outer Axle Bearing and Seal Kit

$52.00

Mustang 1996-2004 V8 Adjustable Clutch Cable

$67.00

Mustang GT 2011-2014 One-Piece Driveshaft

$905.00

2015-2023 Super 8.8" IRS RING AND PINION INSTALLATION KIT

$200.00

Mustang 1983-1993 T-5 Bearing Retainer

$83.00

Mustang 1996-2004 Clutch Release Lever

$98.00