Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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HI-PERFORMANCE DUAL FUEL PUMP KIT

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Mustang 1982-1995 V8 Adjustable Clutch Service Cable

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Ford Performance Wheel Center Cap

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Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

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2024-2025 MUSTANG 2.3L TRACK LOWERING SPRING KIT

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SLANT EDGE VALVE COVERS, BARE WITH FORD RACING LOGO-READY FOR FINISHING

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Mustang 2015-2021 IRS Super 8.8" Ring and Pinion Set - 3.73 Ratio

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