Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Black Breather Cap with Ford Racing Logo

                  Black Breather Cap with Ford Racing Logo

                  SKU: M6766FRNVBK

                  $28.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Black and Chrome Car Wheel Center Cap Kit - Satin

                  Ford Black and Chrome Car Wheel Center Cap Kit - Satin

                  SKU: M1096KBCS

                  $26.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  5.2/5.0L Main Bolt Kit

                  5.2/5.0L Main Bolt Kit

                  SKU: M6345M52

                  $50.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  FUEL PUMP BLOCK OFF PLATE, BLACK CRINKLE FINISH WITH FORD OVAL

                  FUEL PUMP BLOCK OFF PLATE, BLACK CRINKLE FINISH WITH FORD OVAL

                  SKU: 302291

                  $15.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Pony Emblem Wheel Center Cap

                  Mustang 2015-2024 Pony Emblem Wheel Center Cap

                  SKU: M1096O

                  $37.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  WIRE DIVIDERS: FORD LOGO: BLUE 4 TO 3 TO 2 WIRE

                  WIRE DIVIDERS: FORD LOGO: BLUE 4 TO 3 TO 2 WIRE

                  SKU: 302637

                  $23.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance by ARB Tire Pressure Gauge

                  Ford Performance by ARB Tire Pressure Gauge

                  SKU: M1830TP

                  $45.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING BLACK BREATHER - SHIELDED

                  FORD RACING BLACK BREATHER - SHIELDED

                  SKU: 302233

                  $44.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
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                  Ford Racing Center Cap

                  Ford Racing Center Cap

                  SKU: M1096FR

                  $29.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
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