Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Locking Fuel Plug

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Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

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FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

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Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

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Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

$47.00

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FORD MUSTANG LOGO AIR BREATHER CAP: BLACK CRINKLE FINISH

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Black Breather Cap with Ford Racing Logo

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Ford Black and Chrome Car Wheel Center Cap Kit - Satin

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