Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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BLACK FINISH AIR CLEANER NUT: FORD LOGO

$19.00

Pressure Plate Bolt and Dowel Kit

$21.00

Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

$25.00

FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

$13.00

Mustang 1979-2014 Ford Performance Lug Nut Kit

$16.00

Mustang 1964-1986 Graphite Intake Gasket for STD Port 302/351W

$17.00

BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

$21.00

Ford Performance License Plate Frame-Brushed Stainless Steel

$40.00

Ford Black and Chrome Wheel Center Cap Kit

$26.00