Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2015-2017 5.0L 4V Ti-VCT Coyote Camshaft Drive Kit

$750.00

AIR CLEANER KIT: CHROME, FORD EMBLEM AND BLACK FORD RACING EMBLEM

$120.00

FORD MUSTANG LOGO STAMPED STEEL CHROME VALVE COVERS

$140.00

Mustang GT 2011-2014 One-Piece Driveshaft

$905.00

Remote Start System 1-Button Fob (2-Pack)

$120.00

Mustang 2015-2025 UVS100 Custom Sunscreen

$109.00

Keyless Entry Keypad for Vehicles with Factory Remote Start

$125.00

Chrome Plated Wheel Locks for Exposed Lugs

$70.00

Mustang 2007-2009 4pc All Weather Rubber Floor Mats

$150.00