Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Reg Cab 2021-2025 Black Platinum Body Side Molding for 8.0' Bed

                  F-150 Reg Cab 2021-2025 Black Platinum Body Side Molding for 8.0' Bed

                  SKU: VML3Z9910146B

                  $519.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus RS 2016-2018 Black Carbon Fiber 6-Speed Shift Knob

                  Focus RS 2016-2018 Black Carbon Fiber 6-Speed Shift Knob

                  SKU: H1EZ7213A

                  $135.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Bed Mat
                  colorblack

                  Ranger 2019-2023 Bed Mat

                  SKU: KB3Z99112A15A

                  $190.00

                  -

                  $210.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  View details
                  Bronco 2025 Abstract Bronco, Opaque White Ink Spare 33 inch Tire Cover

                  Bronco 2025 Abstract Bronco, Opaque White Ink Spare 33 inch Tire Cover

                  SKU: R2DZ9945026B

                  $120.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Abstract Bronco, Opaque White Ink Spare 35 inch Tire Cover

                  Bronco 2025 Abstract Bronco, Opaque White Ink Spare 35 inch Tire Cover

                  SKU: R2DZ9945026E

                  $125.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Bed Mat for Styleside
                  colorblack

                  F-150 2009-2014 Bed Mat for Styleside

                  SKU: 4L3Z99112A15AA

                  $190.00

                  -

                  $210.00

                  Pickup Required
                  Pickup: Free at Dealer
                  View details
                  Explorer 2011-2019 Black Cargo Security Cover

                  Explorer 2011-2019 Black Cargo Security Cover

                  SKU: BB5Z7845440AA

                  $190.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Black Long Series Rubber Cargo Mat

                  Transit 2015-2025 Black Long Series Rubber Cargo Mat

                  SKU: FK4Z16112C30BA

                  $565.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  SKU: CL3Z16A550W

                  $170.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
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