Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Edge 2015-2024 Metal Gray Carpeted Floor Mats

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Bronco Sport 2021-2024 Carhart Rear 60/40 w/Ctr Armrest and Underseat Storage Pebble Gray Seat Covers

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Covercraft Rear Row 60/40 Seat Covers w/o Armrest in Charcoal

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Bronco 2Dr 2021-2025 Covercraft Carhartt Rear Protective Seat Covers in Pebble Grey

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Escape 2010-2012 Charcoal Cargo Security Cover

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Super Duty Reg. and SuperCab 2017-2022 Bright Chrome Door Sill Plates

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