Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2024 Shifter Kit without Knob

                  Mustang 2015-2024 Shifter Kit without Knob

                  SKU: M7210MA

                  $325.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 Performance Pack Boost Gauge Kit

                  Mustang 2015-2021 Performance Pack Boost Gauge Kit

                  SKU: M10849A

                  $335.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2004 Hurst T-5/T-45 Shifter

                  Mustang 1979-2004 Hurst T-5/T-45 Shifter

                  SKU: M7210M

                  $335.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2025 MUSTANG ANODIZED TITANIUM SHIFT KNOB

                  2015-2025 MUSTANG ANODIZED TITANIUM SHIFT KNOB

                  SKU: M7213T

                  $410.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  SKU: M7213M8SR

                  $98.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 V6/GT 6 Speed Shifter

                  Mustang 2011-2014 V6/GT 6 Speed Shifter

                  SKU: M7210MGTB

                  $625.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Mustang GT350 2015-2020 Shifter Kit without Knob

                  Mustang GT350 2015-2020 Shifter Kit without Knob

                  SKU: M7210M8A

                  $315.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Oxford White Passenger Assist Handle

                  Bronco 2021-2025 Oxford White Passenger Assist Handle

                  SKU: S2DZ78044E42AD

                  $240.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Maverick 2024-2025 Illuminated Door Sill Plates

                  Maverick 2024-2025 Illuminated Door Sill Plates

                  SKU: VRL4Z99132A08A

                  $213.73

                  Shipping: More inventory coming soon
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