Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Interior

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Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

$100.00

Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

$100.00

Explorer 2021-2025 Black Floor Liners 4 Piece Set

$205.00

Explorer 2020-2025 Envelope Style Cargo Net

$70.00

Ford Soft Sided Folding Cargo Organizer

$90.00

Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

$79.00

Ford Roadside Assistance Kit

$59.00

Commercial Use Roadside Assistance Kit with Ford Logo

$219.00

NOCO GB-150 Battery Jump Start Pack

$389.00