Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Envelope Style Cargo Net

                  Explorer 2020-2025 Envelope Style Cargo Net

                  SKU: LB5Z7855066AA

                  $70.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2025 Carpeted Black Floor Mats, 4-piece set

                  Explorer 2021-2025 Carpeted Black Floor Mats, 4-piece set

                  SKU: LB5Z7813300AF

                  $130.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2025 Black Floor Liners 4 Piece Set

                  Explorer 2021-2025 Black Floor Liners 4 Piece Set

                  SKU: MB5Z7813086AC

                  $205.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  SKU: LB5Z7813300AA

                  $205.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

                  Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

                  SKU: LB5Z7813182CA

                  $100.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by March 25
                  Pickup: Free at Dealer
                  Add to Cart
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