Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

$100.00

Ford Soft Sided Folding Cargo Organizer

$90.00

Ash Cup Coin Holder Kit w/o Lighter Element

$35.00

Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

$95.00

NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

$39.00

Expedition EL 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Bench Seat

$95.00

First Aid Kit with Ford Logo

$39.00

First Aid Kit With Ford Oval

$49.00

Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

$79.00