Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Interior

Interior

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Interior

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Ford Large Soft-Sided Folding Cargo Organizer

$105.00

Escape 2020-2024 Console Vault Vehicle Safe

$329.00

Commercial Use Roadside Assistance Kit with Ford Logo

$219.00

NOCO GB-40 Battery Jump Start Pack

$139.00

NOCO GB-150 Battery Jump Start Pack

$389.00

Escape 2011-2012 Black Dual Retention Drivers Side 4pc All Weather Rubber Floor Mats

$140.00

Escape 2013-2019 Charcoal Cargo Cover

$190.00

Escape 2022-2024 Coverking® NeoSupreme Front Seat Covers

$189.00

Escape 2024-2025 Illuminated Door Sill Plates

$213.73