Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  SKU: JL3Z1613086AD

                  $125.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

                  Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

                  SKU: JL1Z7813182AA

                  $100.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  SKU: DC3Z2613300A

                  $150.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: KT1Z1713086AA

                  $140.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Floor Liner for Vinyl Flooring

                  Bronco 4Dr 2021-2025 Floor Liner for Vinyl Flooring

                  SKU: M2DZ7813300BA

                  $205.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta ST 2014-2019 Black 4pc All Weather Rubber Floor Mats

                  Fiesta ST 2014-2019 Black 4pc All Weather Rubber Floor Mats

                  SKU: EE8Z5413300AA

                  $140.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty SuperCab & Crew Cab 2017-2022 3pc All Weather Rubber Floor Mats

                  Super Duty SuperCab & Crew Cab 2017-2022 3pc All Weather Rubber Floor Mats

                  SKU: HC3Z2613300KA

                  $150.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2021-2024 4pc All Weather Floor Liner Tray

                  Expedition 2021-2024 4pc All Weather Floor Liner Tray

                  SKU: ML1Z7813300AB

                  $205.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  SKU: HC3Z2613300BA

                  $205.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
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