Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2015-2025, Under Seat Ebony Cargo Organizer

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Bronco Branded Roll-Up Tool Set

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Mustang Mach-E 2022-2025 Panoramic Roof Sunshade

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EcoSport 2018-2022 Rear Door Cargo Net

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Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

$329.00

F-150 Reg Cab 2021-2025 Interior Cup Holder Tray

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Bronco 2Dr 2021-2025 Floor Mount Cargo Net

$19.00

Ford Soft Sided Folding Cargo Organizer

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Explorer 2020-2025 Envelope Style Cargo Net

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