Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Escape 2022-2024 Easy Access Cargo Shade

$190.00

Maverick 2022-2025 UVS100 Custom Sunscreen

$109.00

Explorer 2020-2025 Envelope Style Cargo Net

$70.00

F-150 Reg Cab 2021-2025 Interior Cup Holder Tray

$60.00

Edge 2019-2024 Ebony Cargo Cover

$190.00

Ranger 2019-2023 UVS100 Custom Sunscreen

$109.00

Explorer 2011-2019 Black Cargo Security Cover

$190.00

Ford Large Soft-Sided Folding Cargo Organizer

$105.00

Cargo Security Cover

$190.00