Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Locking Fuel Plug

                  Locking Fuel Plug

                  SKU: 8U5Z9C268B

                  $30.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome 4-Piece Set In Channel Side Window Deflectors for Crew Cab

                  Chrome 4-Piece Set In Channel Side Window Deflectors for Crew Cab

                  SKU: VML3Z18246J

                  $169.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  SKU: DC3Z2613300A

                  $150.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Portable Mini Fridge Freezer

                  Portable Mini Fridge Freezer

                  SKU: VLL3Z19J316A

                  $759.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10C744DS

                  $39.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 UVS100 Custom Sunscreen

                  Super Duty 2017-2022 UVS100 Custom Sunscreen

                  SKU: VJC3Z78519A02A

                  $109.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-40 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-40 Battery Jump Start Pack

                  SKU: VJL3Z10C744AS

                  $29.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Ford Black and Chrome Wheel Center Cap Kit

                  Ford Black and Chrome Wheel Center Cap Kit

                  SKU: M1096KBCC

                  $26.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Escape 2020-2024 Black Cargo Area Liner

                  Escape 2020-2024 Black Cargo Area Liner

                  SKU: LJ6Z6111600AA

                  $130.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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